2023 Annual Member Satisfaction Survey

2023 Annual Member Satisfaction Survey

Your Feedback Matters!

Every survey submitted before October 1, 2023 will be entered to win a $500 power bill credit, or one of two $100 bill credits.

EQUS' Annual Member Satisfaction Survey is now available for 2023. Members who receive their bills/newsletters in the mail each month will find a paper copy of the survey enclosed with the August mailing. All EQUS members can also complete the survey online. This survey is an important tool that helps us to ensure that the level of service we are providing is meeting the needs and expectations of our members. Share your comments and questions, and let us know how we're doing!

As a member of a co-operative you have a voice, and we want to hear from you!

Take the survey online here

Members can also fill out the paper copy of the survey included with their August newsletter which can be returned:

  • by mail to Box 6199, Innisfail, AB T4G 1S8;
  • by email to communications@equs.ca; or
  • bring it with you to the upcoming Member BBQs or Family Fun Days.

We appreciate the time you take to fill out this survey. The personal information collected through this survey will be used to evaluate the quality of electric distribution service that EQUS is providing to members and inform strategic planning initiatives. The collection of this information is authorized under the Personal Information Protection Act and in accordance with EQUS’ Privacy Code. If you have any questions about the collection or use of this information, please contact EQUS’ Privacy Officer at 310.EQUS(3787).

Members are free to purchase electricity services from a retailer of their choice. For a list of retailers, visit http://www.ucahelps.alberta.ca or call 310.4822 (toll free in Alberta).