EQUS is committed to providing transparent service when dealing with our members, and hold ourselves to a high standard of professionalism when dealing with all matters, including those that involve energy services. This means committing ourselves to equal treatment of all EQUS members. As an electrical distribution system provider, EQUS is regulated by the Alberta Utilities Commission (AUC). The AUC ensures we are compliant with rules and codes, including the Code of Conduct Regulation.

Complaints about contraventions of the Code of Conduct Regulation may be made to the Alberta Utilities Commission or the Market Surveillance Administrator. The Alberta Utilities Commission can be reached by contacting 310-4AUC (within Alberta) or 1-833-511-4282 (outside Alberta) or at info@auc.ab.ca. The Market Surveillance Administrator can be reached by contacting 1-403-705-3181 or compliance@albertamsa.ca. The Alberta Utilities Commission and the Market Surveillance Administrator are independent of EQUS as a distributor and the regulated rate suppliers and affiliated providers.

It is very important to note that your distribution system provider will always be EQUS regardless of who supplies your energy. Members who choose to obtain electricity (retail electricity services) from a party other than EQUS will not be disadvantaged or in any way be treated differently by EQUS. For a list of energy retailers and for customer choice information, visit http://www.ucahelps.alberta.ca

If you have any questions regarding EQUS’ Compliance Plan, please contact the Compliance Officer at jabbas-hasanie@equs.ca or phone the Corporate Office toll-free at 1.888.211.4011.