MEMBERS
EQUS members.
Stay Informed, Stay Connected
Your EQUS membership information hub.
Discover the convenience of managing your MYEQUS account. Before accessing your dashboard, here’s where you can find everything you need to know about your account, including how to register, log in, and navigate.
Go paperless, switch to e-billing today.
Member Benefits
You're not a customer, you're a member!
Discover the array of benefits that come with being a part of EQUS. From exclusive discounts through our Member Value Program to innovative services designed to enhance your home and business, being a member means more than just receiving electricity.
Seamless energy transition with GenerLink.
Empowering Lives: We aim to do more than supply power; our goal is to illuminate paths, enrich experiences, and foster growth within every corner of our member’s lives.
Illuminate your space with EQUS.
Enhance your property’s safety and visibility with a 150-watt, LED yard light, securely mounted on an EQUS transformer pole. Designed for convenience, this light activates at dusk and deactivates at dawn. EQUS provides installation and ongoing maintenance for a minimal monthly charge.
Contact us to light up your yard today.
Share the benefits with a referral.
Introducing new members to EQUS not only strengthens our cooperative community but also rewards you. For every new member you refer who completes a service build, earn a $250 EQUS bill credit or, for non-members, a $250 Co-op gift card.
Your Energy Choices
Understanding your rate options.
Explore your energy choices as an EQUS member. From fixed rates to fluctuating market prices, each option offers unique benefits. For more details, see the menu below or contact our Member Service team.
Members are free to purchase electricity services from a retailer of their choice. For a list of retailers, visit http://www.ucahelps.alberta.ca or call 310.4822 (toll free in Alberta).
Energy Provision Options
As an EQUS member, you have three choices when it comes to your energy supplier:
- EQUS' Co-operative Energy Rate Contract: Under the Co-operative Energy Rate contract, EQUS will supply energy for five years commencing January 1, 2021, to December 31, 2025.
- Competitive (Contract) Retail Option: If you choose this option, you will purchase energy through a contract with a licensed competitive retailer who has registered with EQUS. To choose from a list of licensed, competitive retailers, please visit www.ucahelps.alberta.ca.
- Regulated Rate Option: You may choose to receive a regulated energy rate through the Regulated Rate Option (RRO). Please note, the RRO fluctuates month-to-month. If you do not sign a contract with a competitive electricity retailer or EQUS’ Co-operative Energy Rate contract, you will automatically be defaulted to the RRO.
For additional information, please contact the Main Office toll-free at 1.888.211.4011.
All members are free to purchase electricity services through EQUS' regulated rate tariff or from a retailer of their choice. The delivery of electricity to you is not affected by your choice. If you change who you purchase electricity services from, you will continue receiving electricity from EQUS. For a current list of retailers you may choose from, visit http://www.ucahelps.alberta.ca or call 310.4822 (toll free in Alberta).
Regulated Rate Option (RRO)
The Regulated Rate Option (RRO) is available to residential, farm, and small business consumers who use than 250,000 kWh/year. The RRO fluctuates monthly and is determined using a process approved by the Alberta Utilities Commission. All consumers have a choice to enter into a contract with a competitive retailer or remain on the RRO. If a consumer is not signed up with a competitive retailer they will receive the RRO.
For a complete list of energy retailers in Alberta, please visit www.ucahelps.alberta.ca or call 403.310.4822.
EQUS' RRO for November 2024 is 17.922 cents/kWh.
Historical RRO
- October 2024 RRO 15.05 cents/kWh
- September 2024 RRO 15.633 cents/kWh
- August 2024 RRO 16.121 cents/kWh
- July 2024 RRO 14.260 cents/kWh
- June 2024 RRO 14.601 cents/kWh
- May 2024 RRO 14.165 cents/kWh
- April 2024 RRO 14.165 cents/kWh
- March 2024 RRO 15.549 cents/kWh
- February 2024 RRO 19.844 cents/kWh
- January 2024 RRO 19.131 cents/kWh
- December 2023 RRO 22.461 cents/kWh
- November 2023 RRO 19.780 cents/kWh
Rate Schedules
EQUS' Rates have received final approval from the Board of Directors.
If you require any additional information on your rates, please contact your Member Service Administrator at 310-EQUS (3787).
2024 EQUS Rate Schedule
Terms and Conditions of Electric Distribution Service
E-BILLING
Sign up for e-billing today!
Get 24/7 access to your power bill – you can access your bill online anytime, anywhere. It’s also environmentally-friendly – no more paper bills.
Register online for e-billing at the button below or contact your Member Service Administrator toll-free from anywhere in Alberta at 310.EQUS (310-3787) or call toll-free from anywhere in North America at 1.888.211.4011 for an application form.
Credit Card Payment
EQUS is pleased to offer the option of credit card payment through secure, third-party vendor OptionPay based out of Edmonton. Members can pay by credit card online, over the phone by providing their credit card information to their Member Service Administrator or by walking into your Area Office. A convenience fee of 3% will be added to each transaction.
Pre-Authorized Withdrawal Program
Never miss a payment! Subscribe to EQUS’ Pre-Authorized Withdrawal (PAWS) program and the amount owing on your monthly EQUS bill will be automatically withdrawn from your bank account at the end of each month.
Retailer Information
Your energy choices.
Understand your options for energy services within the EQUS Service Area. From the Co-operative Energy Rate Contract to Competitive Retail and Regulated Rate Options, make an informed choice that suits your energy needs. Learn more about each option, including the terms, conditions, and the list of available retailers, by exploring our comprehensive retailer resources.
Scheduled Maintenance and Outages
Stay prepared with EQUS updates.
Get all the information you need on both scheduled maintenance and unplanned outages in one place. Understand how preventative maintenance work helps ensure reliable service and find out how to stay informed and prepared for power interruptions. Access real-time updates and support for any power outages affecting your area.
