What to do during an outage

Power outages happen, and when they do, knowing what to do can make all the difference. Whether it’s a single property or a wider outage affecting your neighbours, EQUS has the tools and team ready to help you get back up and running.

Power outages are a part of life in rural Alberta. High winds, storms, wildlife, and equipment damage can all interrupt service, often with little warning. When they do, knowing what to do first can help you get the information you need faster and make the situation a little less stressful.

Whether you’re checking if an outage has already been reported, reporting a new outage, or looking for restoration updates, the EQUS Outage page should be your first stop. It’s available 24/7 and is the quickest way to stay informed during an outage.

Start close to home

Before reporting an outage, take a quick look around your property.

A tripped breaker or blown fuse is one of the most common causes of a sudden loss of power, and it’s something you can often resolve yourself in minutes. If everything appears normal, check whether your neighbours are also without power.

If they’re affected too, there’s a good chance the outage has already been reported.

Report your outage online

The fastest way to let EQUS know about your outage is through our dedicated Outage page at EQUS.ca/outages. You can report your outage directly from your phone or computer, any time of day. Having your account number ready and sharing as much detail as possible helps our team respond faster and more efficiently.

Our outage page is also the best place to check for updates on restoration progress in your area, so keep it bookmarked for when you need it most.

Check the outage page

Visit EQUS.ca/outages to see current outages in your area.

The outage map provides current outage information, restoration updates, and allows you to report an outage online. Having your account number ready and including as much information as possible helps our team respond more efficiently.

Don’t see your outage on the map? Please report it. Your report helps our crews identify new outages quickly and begin restoring service sooner.

While you wait

Once you’ve reported the outage, a few simple steps can help protect your home and appliances.

• Turn off appliances and most lights to avoid overloading circuits when power returns. Leave one light on inside and one outside so you’ll know when service has been restored.
• Keep your fridge and freezer closed to help preserve food.
• Never use outdoor cooking or heating equipment indoors.
• Make sure smoke and carbon monoxide detectors have fresh batteries.

When power returns

Don’t rush to flip everything back on at once. Wait 10 to 15 minutes before turning appliances and equipment back on. Restoring everything gradually helps reduce unnecessary strain on your home’s electrical system.

Bookmark it today

When the power goes out, finding accurate information quickly matters.

Bookmark EQUS.ca/outages today so it’s ready whenever you need it. You’ll be able to report outages, check restoration updates, and find helpful guidance, all in one place.